Chat Transcript Notifcations
🥚 Idea
30 upvotes 🙌
We kindly request the implementation of a new feature that would enable website administrators to receive a chat transcript notification via email whenever a user engages with the chatbot on our website. This functionality would provide us with a convenient and efficient way to stay informed about user interactions in real time. Benefits of the Proposed Feature: Real-time Insights: The ability to receive chat transcript notifications via email would allow us to gain real-time insights into user interactions, enabling us to better understand their needs, preferences, and pain points. Improved Responsiveness: With email notifications, we can promptly respond to user queries or concerns, enhancing the overall user experience and demonstrating a high level of customer service. Data Collection: By receiving chat transcripts directly in our email, we can easily collect and organize valuable data for analysis, helping us refine our chatbot's responses and improve its effectiveness over time.
🥚 Idea
30 upvotes 🙌
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david •
2 years ago
Good idea, but please don´t stop at email. A full inbox will help nobody. a good alternative could be connecting a google sheet or a google drive folder, where the non-empty conversations are been stored, to make the scanable.