Ability to build IF/THEN scenarios for improved accuracy
🥚 Idea
2 upvotes 🙌
I am not sure if this has been requested before, but I think it is a vital feature. I am currently using natural language instructions to train the chatbot for such scenarios but most times the bot keeps getting it wrong. EXAMPLE: User: How much is the delivery fee? IF/THEN: IF user asks how much is the delivery fee, THEN ask the user to clarify if they are interested in Package A, or Package B. Bot: Thank you for asking. Are you interested in Package A, or Package B? IF/THEN: IF user responds Package A, THEN state the delivery fee for package A. IF/THEN: IF user responds Package B, THEN state the delivery fee for package B. User: I am interested in Package A Bot: Thank you for that. The delivery fee for Package A is $xxx
🥚 Idea
2 upvotes 🙌
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