re:tune

Conversation Goldmines: Querying Threads to understand questions, conversations, trends etc



To understand what is going on in conversations is currently hard work - we have to individually select a thread, and read it, Imagine if we could query threads using a Bot front end (for one bot or across all bots) to ask questions like:

1) "Show me the top ten questions being asked"
Most common questions and answers. We could easily see which answers need more training.

2) "Show me the most frequent 20 keywords for all questions being asked."
Most common keywords
 
3) Filter by specific date: e.g.  "What is the most popular question today / last week?"

Mark Desvaux • 2 years ago

More examples: "Summarize the top 10 questions asked across all threads" "What is the most common final response before people stop chatting?" "Analyze all threads and make 5 suggestion I should make to capture more email addresses?" "Do sentiment analysis on the thread and summarise for me"