re:tune

Chatbot Conversation Logging with Time Stamps

As we continue to improve our customer support chatbot, it is crucial to monitor its interactions for quality assurance, troubleshooting, and ongoing training. This feature request outlines the need for a chatbot logging system that records all conversations the bot has with users, complete with time stamps for each exchange.

This feature is essential for monitoring, improving, and maintaining the quality of our chatbot interactions, and thereby, our customer service as a whole.

Usage Cases: 
1) As a Customer Support Manager, I want to review chatbot conversations, so that I can evaluate the chatbot's performance and identify areas for improvement.
2) As a Data Analyst, I want to access time-stamped logs, so that I can analyze customer interaction patterns over time.
3) As a Developer, I want to check error logs, so that I can debug issues effectively... etc.