What is the interaction channel?
🥚 Idea
1 upvote 🙌
In the conversation thread, you should have specified which channel that person got in touch with. Even so that the BOT understands the best way to send the message, today it only sends standard HTML to the chat, not formatting for WhatsAPP or Telegram for example.
🥚 Idea
1 upvote 🙌
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