Necesito contactar con soporte. Ya cargué documentos, URL de web y videos, texto y me responde que no tiene acceso a esa información. No sé qué más hacer?
Rod Klingler • 3 months ago
How can I contact your support team?
hello • 6 months ago
very useful feature. is there a signal or desktop notification for the human support?
Jeremy Chambers • 7 months ago
gpt-trainer.com already has this. They also have a lot more features, and their team is a lot more responsive. I highly recommend checking them out.
dfonseca • 9 months ago
HAY ALGUNA NOVEDAD CON NUEVAS CARACTERISTICAS?
alberto • 9 months ago
RIP
anis • 10 months ago
I have configured the human chat URL. How does the AI chatbot redirect the user to this URL ?
Ken Ang • 11 months ago
its not working with whatsapp
alberto • 1 year ago
@redtermite Yeah, it's very bare bones. They need to add notifications, emails, and sounds.
Delandyer • 1 year ago
When will this feature available?
Warren Walborn • 1 year ago
When will this feature available?
redtermite • 2 years ago
Is this working for anyone? it is very unstable for me. sometimes i didn't get an update from an user, so they ended up leaving the site
hifive szu • 2 years ago
How to use this feature in my retune chatbot?
info • 2 years ago
can we get a notification if a user asks to talk to a human?
Lima Junior • 2 years ago
Looking forward to the feature, it will work with Chatwoot, correct?
info • 2 years ago
Maybe best way:
1. Button "Talk to human" (we are able to edit the button text)
2. AI Bot runs per default.
3. If client uses button or types keywords (we can select) like "support", "talk to human" the human takeover starts.
4. If no agent is online, a contact form is opening
(May be we are able to add custom fields or links to the form, like "call back", "book a call")
Idea: Other apps have the function to redirect or integrate iframes based on the question (or button). That way I would integrate my LiveAgent form for support tickets, if the bot has no answer.
wcrenshaw • 2 years ago
Comments by @Ian Webb and @service are what I'm thinking. I need this feature in order to sell this to clients. It's a must. For now I'm having to use a different chatbot that already has this feature.
Didier Lacroix • 2 years ago
Good option for human in the loop to preempt the chat and engage with people that don’t want to leave their personal information yet
rafael oliveira • 2 years ago
yes
Ian Webbe • 2 years ago
All great suggestions here. Just my additions/clarifications to this:
1. Ability to switch between Human/Bot option should be available only when a human is 'online' for chats. If offline, give the option to book a time to chat (see point 3)
2. As per the suggestion by @service, you should be able to show a 'Chat To Human' button anytime from immediate to 'n' seconds or 'n' interactions
3. Integrate with the option to book to chat to an agent if there is no-one online (via Calendly, etc.)
4. If in-house dev of Human chats is too big an ask for now (or even if it isn't), perhaps integrate with others (eg. Tawk.to, LivePerson, JivoChat, etc.) for that function. See also suggestion by @alberto.
These additions would be awesome!
Ben Francis • 2 years ago
This is essential to the hotels I'm going after, this would cut out 95% of communication with staff.
kor44 • 2 years ago
so this leads to a need for Departments.
Sales
Tech Support
Dispatch
Billing
How can they communicate if the agent(human) is in the field to the human who needs help? What software would they need to install on their phone?
maks pachino • 2 years ago
It's all ideas is great!
Woon Cherk Lam • 2 years ago
+1. We need to be able to route the request to human operator.
service • 2 years ago
1) only show human agent button certain time
2) option always start with bot, after number of questions show human agent button
3) Inlcude the chat and Agent Function like Intercome
alberto • 2 years ago
@DJ, is this solution going to be in-house or using some third-party integrations? It should be both. Retune should work like Intercom, where multiple human agents can come in and handle tickets and inquiries. Also, there should be permissions so they don't see the Chatbots and Embedding sections.
Kristian NOVAA • 2 years ago
super 🫶
Dave B • 2 years ago
OR if possible, set hours of when the chat bot runs.
Eg. Run the bot during non-staffed (after-hours) and vice versa.
andrus mike • 2 years ago
Second Pavel's idea for the ability to book a meeting if an agent is not available.
Karl-Johan Strandberg • 2 years ago
If possible, in a Slcak connection!
Rogelio Hernandez • 2 years ago
Love to have this feature
Pavel Acosta • 2 years ago
This and if no agent is available then book a meeting on a given calendar!